diff --git a/docs/development/CURRENT_STATUS.md b/docs/development/CURRENT_STATUS.md
index 702ad41..47806d2 100644
--- a/docs/development/CURRENT_STATUS.md
+++ b/docs/development/CURRENT_STATUS.md
@@ -37,7 +37,8 @@
 | 工作台 | `src/views/workbench/index.vue` | `workbench/index` | 已开发（2026-10-15），待测试。6 项 KPI + 近 7 日趋势柱状图 + 待办与预警表 + 最新上报前 5 条；接口 `analysis/home/overview`、`todo-warning`、`trend-latest`。“平台同步失败”无接口，展示 `—`、重试禁用；风控预警“处理”目标页未开发，禁用 |
 | 隐患审核 | `src/views/hazard/audit/index.vue` | `hazard/audit/index` | 已完成隐患详情/附件展示、平台字段补录、通过/驳回/等级切换，并接入 `getProcessDetail` 自动补齐审批 `taskId`；已在左侧菜单隐藏，仅由台账“去审核”等入口携带参数进入 |
 | 隐患台账 | `src/views/hazard/ledger/index.vue` | `hazard/ledger/index` | 已完成新版 Card Table、五态筛选/Tag、分页、详情弹窗和审核入口；列表已切换为 `/flowable/hazard/todoList`；单位筛选按角色使用 `factoryList`/`myFactory`；附件九宫格支持大图预览；平台同步列暂时隐藏；同步重试等待后端接口 |
-| 积分管理 | `src/views/points/management/index.vue` | `points/management/index` | 已完成积分规则 Tab、统一 Card 列表、厂区列、分页、详情、新增、启停和删除；超管可筛选/选择厂区，厂区管理员可管理本厂区规则；其余 Tab 暂禁用 |
+| 积分管理 | `src/views/points/management/index.vue` | `points/management/index` | 已完成积分规则 Tab、统一 Card 列表、厂区列、分页、详情、新增、启停和删除；超管可筛选/选择厂区，厂区管理员可管理本厂区规则。**流水冲正 Tab 已开发（2026-10-15，待测试）**；申诉处理移至独立「申诉台账」页，此 Tab 暂禁用；手动调整 Tab 因 `balance/adjust` 接口定义不完整暂缓 |
+| 申诉台账 | `src/views/points/appeal/index.vue` | `points/appeal/index` | 已开发（2026-10-15），待测试。独立页（抄隐患台账 + 审批）：列表 `appeal/todoList`、详情 `appeal/detail/{id}`、审批 `appeal/completeFlow`（taskId 由 `flowable/busiInfo/getProcessDetail` 补全）。待联调确认：completeFlow 的 taskId 来源、改判补分 `adjustPoints` 传参 |
 | 隐患流程配置 | `src/views/flowable/hazardConfig/index.vue` | `flowable/hazardConfig/index` | 已完成列表、筛选、分页、新增、修改、状态 Tag、删除和厂区权限展示；新增“流程类型”字段（`bizType`，字典 `flow_biz_type`）并在列表以 Tag 展示；分页按真实 `data.list/data.total` 解析 |
 | 切换日志 | `src/views/flowable/switchLog/index.vue` | `flowable/switchLog/index` | 空白页面，无明确列表接口 |
 
diff --git a/docs/development/DEVELOPMENT_LOG.md b/docs/development/DEVELOPMENT_LOG.md
index 8f04765..b8de133 100644
--- a/docs/development/DEVELOPMENT_LOG.md
+++ b/docs/development/DEVELOPMENT_LOG.md
@@ -1,5 +1,22 @@
 # 开发日志
 
+## 2026-10-15：新增 Web 积分管理「流水冲正」Tab（W4）
+
+- 新增 `src/views/points/management/components/TransactionReversePanel.vue`：积分流水分页列表（筛选：业务类型 / 状态 / 流水号），行操作“冲正”（二次确认，仅 `status=1` 有效可冲正）。
+- 新增 `src/api/points/transaction.js`：`listTransactions`（`transaction/getListByPage`）、`reverseTransaction`（`transaction/reverse/{logId}`）。
+- 在 `src/views/points/management/index.vue` 启用第 4 个 Tab「流水冲正」（`v-if` 懒加载），第 3 个 Tab「手动调整」仍禁用。
+- 备注：流水明细无用户姓名字段，列表“用户”列显示 `userId`。
+- 验证：新文件 `eslint --no-ignore` 通过、`npm run build:prod` 通过（仅既有 warning）、页面诊断无错误。
+
+## 2026-10-15：新增 Web 申诉台账页面（含审批）
+
+- 新增 `src/views/points/appeal/index.vue`：独立「申诉台账」页，抄隐患台账结构（筛选/表格/分页/详情弹窗）+ 审批弹窗（通过/驳回 + 调整积分 + 意见）。
+- 新增 `src/api/points/appeal.js`：`listAppealTodo`、`getAppealDetail`、`getAppealProcessDetail`、`completeAppealFlow`，对应 `appeal/todoList`、`appeal/detail/{id}`、`flowable/busiInfo/getProcessDetail`、`appeal/completeFlow`。
+- 审批走新流程 `completeFlow`：taskId 由 `flowable/busiInfo/getProcessDetail`（按 `flowInstanceId`）取当前待办任务补全，与隐患审核一致；无 taskId 时提示不可提交。
+- **待联调确认**：① `completeFlow` 的 taskId 取值方式；② 改判补分的 `adjustPoints` 传参（当前放入 `variables`）。
+- 菜单（需后端配置）：一级「积分与商城」→ 菜单「申诉台账」，路由 `points/appeal`，组件 `points/appeal/index`（`/points/appeal`）。原型积分管理内原“申诉处理 Tab”暂保持禁用。
+- 验证：`eslint --no-ignore` 通过、`npm run build:prod` 通过（仅既有 warning）。
+
 ## 2026-10-15：新增 Web 工作台页面
 
 - 新增 `src/views/workbench/index.vue`：6 项 KPI（待审核 / 本月已闭环 / 平台同步失败 / 今日新增上报 / 今日兑换单 / 今日发放积分）、近 7 日上报趋势柱状图、待办与预警表、最新上报（前 5 条）。
diff --git a/docs/development/PAGES_TODO.md b/docs/development/PAGES_TODO.md
index b4504c8..91e6ae6 100644
--- a/docs/development/PAGES_TODO.md
+++ b/docs/development/PAGES_TODO.md
@@ -27,9 +27,9 @@
 | 3 | 隐患治理 | 隐患审核 | ✅ | ✅ | — | [hazard/audit](../../src/views/hazard/audit/index.vue) |
 | 4 | 隐患治理 | 隐患台账 | ✅ | ⚠️ | — | [hazard/ledger](../../src/views/hazard/ledger/index.vue)；“重试同步”缺平台同步接口，列已隐藏 |
 | 5 | 积分与商城 | 积分管理 · Tab1 积分规则 | ✅ | ✅ | — | [points/management](../../src/views/points/management/index.vue) |
-| 6 | 积分与商城 | 积分管理 · Tab2 申诉处理 | ❌ | ✅ | ✅ | 受理/处理/审批：`appeal/todoList`、`accept/{id}`、`handle/{id}`、`completeFlow`、`detail/{id}`（[积分申诉管理](../api/modules/07-points-appeal.md)） |
-| 7 | 积分与商城 | 积分管理 · Tab3 手动调整 | ❌ | ✅ | ✅ | `balance/adjust`（补发/扣减 + 自动生成流水与审计）、`balance/getByUserId/{userId}`（[用户积分账户](../api/modules/04-points-balance.md)） |
-| 8 | 积分与商城 | 积分管理 · Tab4 流水冲正 | ❌ | ✅ | ✅ | `transaction/reverse/{logId}`、`transaction/list`（[积分流水明细](../api/modules/05-points-transaction.md)） |
+| 6 | 积分与商城 | 申诉台账（独立页，抄隐患台账 + 审批界面） | ⚠️ 待测试 | ✅ | ✅ | **已开发（2026-10-15）**：`src/views/points/appeal/index.vue` + `src/api/points/appeal.js`。列表 `appeal/todoList`、详情 `appeal/detail/{id}`、审批 `appeal/completeFlow`（taskId 由 `flowable/busiInfo/getProcessDetail` 补全）。注：原型积分管理内原“申诉处理 Tab”暂保持禁用 |
+| 7 | 积分与商城 | 积分管理 · Tab3 手动调整 | ❌ | ⛔ | ⛔ | **阻塞**：`balance/adjust` 文档仅声明 form-urlencoded + 单整数，缺 `userId`/`points`/原因字段，需后端补请求结构 |
+| 8 | 积分与商城 | 积分管理 · Tab4 流水冲正 | ⚠️ 待测试 | ✅ | ✅ | **已开发（2026-10-15）**：`src/views/points/management/components/TransactionReversePanel.vue` + `src/api/points/transaction.js`。列表 `transaction/getListByPage`、冲正 `transaction/reverse/{logId}`（二次确认，仅 status=1 可冲正） |
 | 9 | 积分与商城 | 商城运营（主页：KPI + 兑换订单表 + 订单详情时间线 + 退款/导出） | ❌ | ⚠️ | ⚠️ | 订单/追踪/物品/日志接口齐全（[兑换订单](../api/modules/08-exchange-order.md)、[订单追踪](../api/modules/10-exchange-order-track.md)、[兑换物品](../api/modules/09-exchange-item.md)、[操作日志](../api/modules/12-exchange-operation-log.md)）；**“惠服对接状态卡”（Token 状态/同步时间/全量·增量·单品同步/刷新 Token）无接口**，该卡片需等后端 |
 | 10 | 积分与商城 | 商城运营 › 分类管理 | ❌ | ⛔ | ⛔ | 页面本体由惠服平台提供，需甲方给出嵌入方案（URL/SSO） |
 | 11 | 积分与商城 | 商城运营 › 轮播图管理 | ❌ | ⛔ | ⛔ | 同上 |
@@ -163,6 +163,9 @@
 **A. 需后端确认（接口 / 字段 / 入参）**
 
 - [ ] `completeFlow` 请求体结构：`taskId`、通过/驳回标识、`adjustPoints` 传参位置（每节点 or 结束节点）、审批意见字段名。
+
+  > **W2 落地假设（2026-10-15，待联调确认）**：审批 body 采用 `{ taskId, instanceId, type: 'appeal', result: '1'|'2', comment }`；`taskId` 由 `flowable/busiInfo/getProcessDetail?id=flowInstanceId` 取当前待办任务补全（沿用隐患审核做法）；**改判补分的 `adjustPoints` 暂放入 `variables`**——若后端实际从申诉记录字段读取，需改为“先 `appeal/updateById` 更新记录再 `completeFlow`”。
+- [ ] **手动调整 `balance/adjust` 请求结构（阻塞 W3）**：文档仅声明 form-urlencoded 单整数，缺 `userId`/`points`/原因字段与参数名，需后端补充后才能开发「手动调整」。**【后端计划 2026-10-16 更新该接口并补参数；同时需确认是直接生效还是二级审批】**
 - [ ] `todoList` 筛选参数（待办/已办、类型、状态、厂区）与返回字段是否含 `canApprove`、`isInitiator`（现有 api.json 文档未列出）。
 - [ ] `myList` 筛选参数（`appealType` / `status`）。
 - [ ] `detail/{id}` 返回的“流程进度信息”结构（时间线需要：节点名 / 处理人 / 处理时间 / 审批意见）。
@@ -196,9 +199,9 @@
 | 编号 | 端 | 功能 / 页面 | 关键接口 | 建议文件（页面 / 封装） | 优先级 | 状态 | 依赖 / 备注 |
 | --- | --- | --- | --- | --- | --- | --- | --- |
 | W1 | Web | 工作台 | `analysis/home/overview`、`home/todo-warning`、`home/trend-latest` | `src/views/workbench/index.vue` + `src/api/analysis/home.js` | 高 | ◐ 待测试 | **已开发（2026-10-15）**，待测试。菜单：一级「工作台」，路由 `workbench`，组件 `workbench/index`（`/workbench`）。“平台同步失败”KPI 无接口，展示 `—` |
-| W2 | Web | 积分管理 · 申诉处理 Tab | `appeal/todoList`、`appeal/detail/{id}`、`appeal/completeFlow` | `src/views/points/management/index.vue` + `src/api/points/appeal.js` | 高 | ☐ | 默认走 `completeFlow`；开工前按第八节 A 确认入参 |
-| W3 | Web | 积分管理 · 手动调整 Tab | `balance/adjust`、`balance/getByUserId/{userId}` | 同上 + `src/api/points/balance.js` | 高 | ☐ | 员工选择用 `system/getOrgUsers` |
-| W4 | Web | 积分管理 · 流水冲正 Tab | `transaction/reverse/{logId}`、`transaction/list` | 同上 + `src/api/points/transaction.js` | 中 | ☐ | 冲正需二次确认 |
+| W2 | Web | 申诉台账（独立页，抄隐患台账 + 审批） | `appeal/todoList`、`appeal/detail/{id}`、`appeal/completeFlow`、`flowable/busiInfo/getProcessDetail` | `src/views/points/appeal/index.vue` + `src/api/points/appeal.js` | 高 | ◐ 待测试 | **已开发（2026-10-15）**，待测试。菜单：一级「积分与商城」→「申诉台账」，路由 `points/appeal`，组件 `points/appeal/index`（`/points/appeal`）。待联调确认：completeFlow 的 taskId 来源、改判补分 `adjustPoints` 传参（当前放 `variables`） |
+| W3 | Web | 积分管理 · 手动调整 Tab | `balance/adjust`、`balance/getByUserId/{userId}` | `src/views/points/management/index.vue` + `src/api/points/balance.js` | 高 | ⛔ 需确认 | **接口定义不完整**：`balance/adjust` 文档仅声明 `application/x-www-form-urlencoded` + 单个整数，缺 `userId`/`points`/原因字段结构，无法开工；**后端计划 2026-10-16 更新该接口并补参数**，更新后即可开发 |
+| W4 | Web | 积分管理 · 流水冲正 Tab | `transaction/getListByPage`、`transaction/reverse/{logId}` | `src/views/points/management/components/TransactionReversePanel.vue` + `src/api/points/transaction.js` | 中 | ◐ 待测试 | **已开发（2026-10-15）**，待测试。积分管理第 4 个 Tab；仅 status=1（有效）可冲正，二次确认。流水无用户姓名字段，列表显示 userId |
 | W5 | Web | 安全兑换管理 | `exchange/config/active`·`validate`·`switch/status`·`switch/toggle`·`updateById`、`anti/farm/active`·`detectAll`·`detectSelfAudit` | `src/views/exchange/security/index.vue` + `src/api/exchange/config.js` | 中 | ☐ | 字段见 `ExchangeConfig` / `AntiFarmConfig` |
 | W6 | Web | 数据分析 | `analysis/stats/*`、`ranking/*`、`timeliness/level`、`report/monthly`(+`/export`)、`stats/category`·`stats/level` | `src/views/analysis/index.vue` + `src/api/analysis/index.js` | 中 | ☐ | **页面调整（2026-10-15）**：① 去掉隐患热力图（`heatmap/*` 接口暂不接）；② 去掉顶部筛选列；③「处理时效漏斗」与「积分排行」改为左右布局占一行。图表用已装 `echarts` |
 | A1 | APP | 设置（推送/声音/震动/关于/清缓存/退出） | 纯本地（AsyncStorage） | `src/screens/home/SettingsScreen.tsx` | 中 | ☐ | 参考原型 `scr-settings` |
diff --git a/src/api/points/appeal.js b/src/api/points/appeal.js
new file mode 100644
index 0000000..75977e9
--- /dev/null
+++ b/src/api/points/appeal.js
@@ -0,0 +1,25 @@
+import request from '@/utils/request'
+
+// 申诉审批台账（审批人视角，待办/已办；返回 PageInfo，行内含 canApprove/isInitiator）
+export function listAppealTodo(params) {
+  return request({ url: '/business/points/appeal/todoList', method: 'get', params })
+}
+
+// 申诉详情（含完整申诉字段与流程进度信息）
+export function getAppealDetail(id) {
+  return request({ url: '/business/points/appeal/detail/' + id, method: 'get' })
+}
+
+// 根据流程实例 ID 获取流程详情，用于补齐当前待办任务 taskId
+export function getAppealProcessDetail(flowInstanceId) {
+  return request({
+    url: '/flowable/busiInfo/getProcessDetail',
+    method: 'get',
+    params: { id: flowInstanceId }
+  })
+}
+
+// 审批申诉流程（通过/驳回当前节点）；流程结束时后端按 adjustPoints 补/扣分并推送消息
+export function completeAppealFlow(data) {
+  return request({ url: '/business/points/appeal/completeFlow', method: 'post', data })
+}
diff --git a/src/api/points/transaction.js b/src/api/points/transaction.js
new file mode 100644
index 0000000..9141857
--- /dev/null
+++ b/src/api/points/transaction.js
@@ -0,0 +1,11 @@
+import request from '@/utils/request'
+
+// 积分流水分页查询（管理端）
+export function listTransactions(params) {
+  return request({ url: '/business/points/transaction/getListByPage', method: 'get', params })
+}
+
+// 积分冲正：按原流水 ID 冲正，原流水标记已冲正并生成反向流水
+export function reverseTransaction(logId) {
+  return request({ url: '/business/points/transaction/reverse/' + logId, method: 'post' })
+}
diff --git a/src/views/points/appeal/index.vue b/src/views/points/appeal/index.vue
new file mode 100644
index 0000000..d9b8514
--- /dev/null
+++ b/src/views/points/appeal/index.vue
@@ -0,0 +1,388 @@
+<template>
+  <div class="app-container appeal-ledger">
+    <data-list-panel modern-table>
+      <template #filters>
+        <el-form v-show="showSearch" ref="queryForm" :model="queryParams" size="small" :inline="true" class="data-list-filter-form">
+          <el-form-item label="状态" prop="status">
+            <el-select v-model="queryParams.status" clearable placeholder="全部状态">
+              <el-option v-for="item in statusOptions" :key="item.value" :label="item.label" :value="item.value" />
+            </el-select>
+          </el-form-item>
+          <el-form-item label="申诉类型" prop="appealType">
+            <el-select v-model="queryParams.appealType" clearable placeholder="全部类型">
+              <el-option v-for="item in typeOptions" :key="item.value" :label="item.label" :value="item.value" />
+            </el-select>
+          </el-form-item>
+          <el-form-item>
+            <el-button type="primary" icon="el-icon-search" size="mini" @click="handleQuery">搜索</el-button>
+            <el-button icon="el-icon-refresh" size="mini" @click="resetQuery">重置</el-button>
+          </el-form-item>
+        </el-form>
+      </template>
+
+      <template #actions>
+        <el-button icon="el-icon-refresh" size="mini" @click="getList">刷新</el-button>
+      </template>
+
+      <el-table v-loading="loading" :data="list" size="mini" class="data-list-table">
+        <el-table-column label="申诉编号" prop="appealNo" min-width="150" show-overflow-tooltip />
+        <el-table-column label="申诉人" prop="userName" width="100" show-overflow-tooltip />
+        <el-table-column label="关联隐患" prop="reportNo" width="130" show-overflow-tooltip />
+        <el-table-column label="申诉类型" width="130">
+          <template slot-scope="scope">{{ typeLabel(scope.row) }}</template>
+        </el-table-column>
+        <el-table-column label="申诉理由" prop="appealReason" min-width="220" show-overflow-tooltip />
+        <el-table-column label="状态" width="110" align="center">
+          <template slot-scope="scope">
+            <el-tag :type="statusTagType(scope.row)" size="small">{{ statusLabel(scope.row) }}</el-tag>
+          </template>
+        </el-table-column>
+        <el-table-column label="提交时间" width="160">
+          <template slot-scope="scope">{{ formatTime(scope.row.createTime) }}</template>
+        </el-table-column>
+        <el-table-column label="操作" width="140" align="center" fixed="right" class-name="data-list-operation-column">
+          <template slot-scope="scope">
+            <el-button type="text" size="mini" @click="openDetail(scope.row)">详情</el-button>
+            <el-button v-if="canApprove(scope.row)" type="text" size="mini" @click="openApprove(scope.row)">去审批</el-button>
+          </template>
+        </el-table-column>
+      </el-table>
+
+      <template #footer>
+        <el-pagination
+          background
+          layout="total, sizes, prev, pager, next, jumper"
+          :total="total"
+          :current-page.sync="queryParams.pageNum"
+          :page-size.sync="queryParams.pageSize"
+          :page-sizes="[10, 20, 50]"
+          @size-change="getList"
+          @current-change="getList"
+        />
+      </template>
+    </data-list-panel>
+
+    <!-- 详情 -->
+    <el-dialog title="申诉详情" :visible.sync="detailVisible" width="640px" append-to-body>
+      <div v-loading="detailLoading" class="appeal-detail">
+        <el-descriptions v-if="detail" :column="2" border size="small">
+          <el-descriptions-item label="申诉编号">{{ detail.appealNo || '—' }}</el-descriptions-item>
+          <el-descriptions-item label="申诉类型">{{ typeLabel(detail) }}</el-descriptions-item>
+          <el-descriptions-item label="申诉人">{{ detail.userName || '—' }}</el-descriptions-item>
+          <el-descriptions-item label="所属厂区">{{ detail.factoryDeptName || '—' }}</el-descriptions-item>
+          <el-descriptions-item label="关联隐患">{{ detail.reportNo || '—' }}</el-descriptions-item>
+          <el-descriptions-item label="当前状态">{{ statusLabel(detail) }}</el-descriptions-item>
+          <el-descriptions-item label="提交时间">{{ formatTime(detail.createTime) }}</el-descriptions-item>
+          <el-descriptions-item label="处理时间">{{ formatTime(detail.handleTime) }}</el-descriptions-item>
+          <el-descriptions-item label="处理人">{{ detail.handleUserName || '—' }}</el-descriptions-item>
+          <el-descriptions-item label="调整积分">{{ formatAdjust(detail.adjustPoints) }}</el-descriptions-item>
+          <el-descriptions-item label="申诉理由" :span="2">{{ detail.appealReason || '—' }}</el-descriptions-item>
+          <el-descriptions-item label="处理意见" :span="2">{{ detail.handleRemark || '—' }}</el-descriptions-item>
+        </el-descriptions>
+        <div v-if="attachmentList.length" class="appeal-attachments">
+          <div class="appeal-attachments__title">附件</div>
+          <a v-for="(url, index) in attachmentList" :key="index" class="appeal-attachments__item" :href="url" target="_blank" rel="noopener">{{ url }}</a>
+        </div>
+        <el-empty v-if="!detailLoading && !detail" description="暂无详情" />
+      </div>
+    </el-dialog>
+
+    <!-- 审批 -->
+    <el-dialog title="审批申诉" :visible.sync="approveVisible" width="560px" append-to-body>
+      <div class="approve-summary">
+        <div><span class="label">申诉编号：</span>{{ approveForm.appealNo || '—' }}</div>
+        <div><span class="label">申诉人：</span>{{ approveForm.userName || '—' }}</div>
+        <div><span class="label">关联隐患：</span>{{ approveForm.reportNo || '—' }}</div>
+        <div><span class="label">申诉理由：</span>{{ approveForm.appealReason || '—' }}</div>
+      </div>
+      <el-alert v-if="approveTaskMissing" title="未获取到审批任务 ID，暂无法提交审批。" type="warning" :closable="false" show-icon style="margin-bottom:12px" />
+      <el-form ref="approveForm" :model="approveForm" :rules="approveRules" label-width="90px" size="small">
+        <el-form-item label="审批结果" prop="result">
+          <el-radio-group v-model="approveForm.result">
+            <el-radio label="1">通过</el-radio>
+            <el-radio label="2">驳回</el-radio>
+          </el-radio-group>
+        </el-form-item>
+        <el-form-item v-if="approveForm.result === '1'" label="调整积分">
+          <el-input-number v-model="approveForm.adjustPoints" :controls="false" placeholder="正数补发/负数扣减，可选" />
+          <span class="field-tip">正数补发、负数扣减；不填则按原积分处理</span>
+        </el-form-item>
+        <el-form-item label="审批意见" prop="comment">
+          <el-input v-model="approveForm.comment" type="textarea" :rows="3" maxlength="500" show-word-limit placeholder="请填写审批意见" />
+        </el-form-item>
+      </el-form>
+      <div slot="footer" class="dialog-footer">
+        <el-button @click="approveVisible = false">取消</el-button>
+        <el-button type="primary" :loading="approveSubmitting" @click="submitApprove">提交审批</el-button>
+      </div>
+    </el-dialog>
+  </div>
+</template>
+
+<script>
+import { listAppealTodo, getAppealDetail, getAppealProcessDetail, completeAppealFlow } from '@/api/points/appeal'
+
+export default {
+  name: 'PointsAppeal',
+  data() {
+    return {
+      loading: false,
+      showSearch: true,
+      list: [],
+      total: 0,
+      queryParams: { pageNum: 1, pageSize: 10, status: undefined, appealType: undefined },
+      statusOptions: [
+        { label: '待受理', value: '0' },
+        { label: '处理中', value: '1' },
+        { label: '已通过', value: '2' },
+        { label: '已驳回', value: '3' },
+        { label: '已撤回', value: '4' }
+      ],
+      typeOptions: [
+        { label: '审核驳回申诉', value: 'REJECT' },
+        { label: '积分异议', value: 'POINTS' },
+        { label: '其他', value: 'OTHER' }
+      ],
+      detailVisible: false,
+      detailLoading: false,
+      detail: null,
+      approveVisible: false,
+      approveSubmitting: false,
+      approveTaskMissing: false,
+      approveRow: null,
+      approveForm: { appealNo: '', userName: '', reportNo: '', appealReason: '', result: '1', adjustPoints: undefined, comment: '' },
+      approveRules: {
+        result: [{ required: true, message: '请选择审批结果', trigger: 'change' }],
+        comment: [{ required: true, message: '请填写审批意见', trigger: 'blur' }]
+      }
+    }
+  },
+  computed: {
+    attachmentList() {
+      const raw = this.detail && this.detail.attachmentUrls
+      if (!raw) return []
+      try {
+        const parsed = JSON.parse(raw)
+        return Array.isArray(parsed) ? parsed.map(item => (typeof item === 'string' ? item : item.url)).filter(Boolean) : []
+      } catch (error) {
+        return String(raw).split(',').map(item => item.trim()).filter(Boolean)
+      }
+    }
+  },
+  created() {
+    this.getList()
+  },
+  methods: {
+    getList() {
+      this.loading = true
+      listAppealTodo(this.queryParams)
+        .then(response => {
+          const page = response.data || response
+          this.list = page.list || page.rows || page.records || []
+          this.total = Number(page.total || page.totalCount || this.list.length)
+        })
+        .catch(() => {
+          this.list = []
+          this.total = 0
+          this.$modal.msgError('申诉台账加载失败，请检查后端服务和登录状态')
+        })
+        .finally(() => {
+          this.loading = false
+        })
+    },
+    handleQuery() {
+      this.queryParams.pageNum = 1
+      this.getList()
+    },
+    resetQuery() {
+      this.$refs.queryForm.resetFields()
+      this.queryParams.pageNum = 1
+      this.getList()
+    },
+    openDetail(row) {
+      this.detailVisible = true
+      this.detail = null
+      this.detailLoading = true
+      getAppealDetail(row.id)
+        .then(response => {
+          this.detail = response.data || response
+        })
+        .catch(() => {
+          this.$modal.msgError('申诉详情加载失败')
+        })
+        .finally(() => {
+          this.detailLoading = false
+        })
+    },
+    openApprove(row) {
+      this.approveRow = row
+      this.approveTaskMissing = false
+      this.approveForm = {
+        appealNo: row.appealNo,
+        userName: row.userName,
+        reportNo: row.reportNo,
+        appealReason: row.appealReason,
+        result: '1',
+        adjustPoints: undefined,
+        comment: ''
+      }
+      this.approveVisible = true
+      this.resolveTaskId(row)
+    },
+    // 通过流程实例补全当前待办 taskId（与隐患审核一致）
+    async resolveTaskId(row) {
+      if (row.canApprove !== true && String(row.canApprove) !== 'true') return
+      if (!row.flowInstanceId) {
+        this.approveTaskMissing = true
+        return
+      }
+      try {
+        const response = await getAppealProcessDetail(row.flowInstanceId)
+        const task = this.findCurrentTask(response.data)
+        this.approveRow = Object.assign({}, row, { taskId: task ? String(task.taskId || '') : '' })
+        this.approveTaskMissing = !this.approveRow.taskId
+      } catch (error) {
+        this.approveTaskMissing = true
+      }
+    },
+    findCurrentTask(data) {
+      const tasks = this.normalizeTaskList(data)
+      if (!tasks.length) return null
+      return tasks.find(task => task.taskId && !task.endTime && !task.finishTime) || tasks.find(task => task.taskId) || null
+    },
+    normalizeTaskList(data) {
+      const tasks = []
+      const visit = value => {
+        if (Array.isArray(value)) {
+          value.forEach(visit)
+          return
+        }
+        if (!value || typeof value !== 'object') return
+        if (Object.prototype.hasOwnProperty.call(value, 'taskId')) tasks.push(value)
+        Object.keys(value).forEach(key => {
+          if (key !== 'taskId') visit(value[key])
+        })
+      }
+      visit(data)
+      return tasks
+    },
+    submitApprove() {
+      this.$refs.approveForm.validate(valid => {
+        if (!valid) return
+        const row = this.approveRow || {}
+        if (!row.taskId) {
+          this.$modal.msgWarning('未获取到审批任务 ID，无法提交审批')
+          return
+        }
+        const payload = {
+          taskId: row.taskId,
+          instanceId: row.flowInstanceId,
+          type: 'appeal',
+          result: this.approveForm.result,
+          comment: this.approveForm.comment
+        }
+        // 改判补分：adjustPoints 随流程变量下发（联调确认后端读取方式）
+        if (this.approveForm.result === '1' && this.approveForm.adjustPoints !== undefined && this.approveForm.adjustPoints !== null) {
+          payload.variables = { adjustPoints: this.approveForm.adjustPoints }
+        }
+        this.approveSubmitting = true
+        completeAppealFlow(payload)
+          .then(() => {
+            this.$modal.msgSuccess(this.approveForm.result === '1' ? '申诉已通过' : '申诉已驳回')
+            this.approveVisible = false
+            this.getList()
+          })
+          .catch(() => {
+            this.$modal.msgError('审批提交失败，请稍后重试')
+          })
+          .finally(() => {
+            this.approveSubmitting = false
+          })
+      })
+    },
+    canApprove(row) {
+      const can = row.canApprove === true || String(row.canApprove) === 'true'
+      const status = this.statusKey(row)
+      return can && (status === '0' || status === '1')
+    },
+    statusKey(row) {
+      const value = String(row.status === undefined || row.status === null ? '' : row.status)
+      return value
+    },
+    statusLabel(row) {
+      const name = row.statusName
+      if (name) return name
+      return ({ '0': '待受理', '1': '处理中', '2': '已通过', '3': '已驳回', '4': '已撤回' }[this.statusKey(row)]) || '—'
+    },
+    statusTagType(row) {
+      const key = this.statusKey(row)
+      if (key === '2') return 'success'
+      if (key === '3') return 'danger'
+      if (key === '1') return 'primary'
+      if (key === '4') return 'info'
+      return 'warning'
+    },
+    typeLabel(row) {
+      return ({ REJECT: '审核驳回申诉', POINTS: '积分异议', OTHER: '其他' }[row.appealType]) || row.appealType || '—'
+    },
+    formatAdjust(value) {
+      if (value === undefined || value === null || value === '') return '—'
+      const n = Number(value)
+      return Number.isNaN(n) ? String(value) : `${n > 0 ? '+' : ''}${n}`
+    },
+    formatTime(value) {
+      if (!value) return '—'
+      return String(value).replace('T', ' ').slice(0, 19)
+    }
+  }
+}
+</script>
+
+<style lang="scss" scoped>
+.appeal-ledger {
+  min-height: calc(100vh - 52px);
+}
+
+.approve-summary {
+  margin-bottom: 14px;
+  padding: 12px 14px;
+  border-radius: 8px;
+  background: var(--prototype-panel-soft, #fafbfc);
+  color: var(--prototype-text-secondary, #5a5a72);
+  font-size: 13px;
+  line-height: 22px;
+}
+
+.approve-summary .label {
+  color: var(--prototype-text-muted, #9898ae);
+}
+
+.field-tip {
+  margin-left: 10px;
+  color: var(--prototype-text-muted, #9898ae);
+  font-size: 12px;
+}
+
+.appeal-attachments {
+  margin-top: 14px;
+}
+
+.appeal-attachments__title {
+  margin-bottom: 6px;
+  color: var(--prototype-text-secondary, #5a5a72);
+  font-size: 13px;
+  font-weight: 600;
+}
+
+.appeal-attachments__item {
+  display: block;
+  margin-bottom: 4px;
+  color: #1890ff;
+  font-size: 12px;
+  word-break: break-all;
+}
+
+.approve-summary .el-input-number {
+  width: 100%;
+}
+</style>
diff --git a/src/views/points/management/components/TransactionReversePanel.vue b/src/views/points/management/components/TransactionReversePanel.vue
new file mode 100644
index 0000000..310ccdf
--- /dev/null
+++ b/src/views/points/management/components/TransactionReversePanel.vue
@@ -0,0 +1,195 @@
+<template>
+  <data-list-panel modern-table>
+    <template #filters>
+      <el-form ref="queryForm" :model="queryParams" size="small" :inline="true" class="data-list-filter-form">
+        <el-form-item label="业务类型" prop="bizType">
+          <el-select v-model="queryParams.bizType" clearable placeholder="全部类型">
+            <el-option v-for="item in bizTypeOptions" :key="item.value" :label="item.label" :value="item.value" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="状态" prop="status">
+          <el-select v-model="queryParams.status" clearable placeholder="全部状态">
+            <el-option label="有效" :value="1" />
+            <el-option label="已冲正" :value="2" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="流水号" prop="txnNo">
+          <el-input v-model="queryParams.txnNo" clearable placeholder="流水号" @keyup.enter.native="handleQuery" />
+        </el-form-item>
+        <el-form-item>
+          <el-button type="primary" icon="el-icon-search" size="mini" @click="handleQuery">搜索</el-button>
+          <el-button icon="el-icon-refresh" size="mini" @click="resetQuery">重置</el-button>
+        </el-form-item>
+      </el-form>
+    </template>
+
+    <template #actions>
+      <el-button icon="el-icon-refresh" size="mini" @click="getList">刷新</el-button>
+    </template>
+
+    <el-table v-loading="loading" :data="list" size="mini" class="data-list-table">
+      <el-table-column label="流水号" prop="txnNo" min-width="160" show-overflow-tooltip />
+      <el-table-column label="用户ID" prop="userId" width="90" />
+      <el-table-column label="业务类型" width="120" align="center">
+        <template slot-scope="scope">
+          <el-tag :type="bizTypeTag(scope.row)" size="small">{{ bizTypeLabel(scope.row) }}</el-tag>
+        </template>
+      </el-table-column>
+      <el-table-column label="变动" width="90" align="right">
+        <template slot-scope="scope">
+          <span :style="{ color: amountColor(scope.row) }">{{ amountLabel(scope.row) }}</span>
+        </template>
+      </el-table-column>
+      <el-table-column label="变动前 → 后" width="150">
+        <template slot-scope="scope">{{ balanceText(scope.row) }}</template>
+      </el-table-column>
+      <el-table-column label="状态" width="90" align="center">
+        <template slot-scope="scope">
+          <el-tag :type="statusTagType(scope.row)" size="small">{{ statusLabel(scope.row) }}</el-tag>
+        </template>
+      </el-table-column>
+      <el-table-column label="时间" width="160">
+        <template slot-scope="scope">{{ formatTime(scope.row.createTime) }}</template>
+      </el-table-column>
+      <el-table-column label="操作" width="90" align="center" fixed="right" class-name="data-list-operation-column">
+        <template slot-scope="scope">
+          <el-button v-if="canReverse(scope.row)" type="text" size="mini" @click="handleReverse(scope.row)">冲正</el-button>
+          <span v-else class="txn-muted">—</span>
+        </template>
+      </el-table-column>
+    </el-table>
+
+    <template #footer>
+      <el-pagination
+        background
+        layout="total, sizes, prev, pager, next, jumper"
+        :total="total"
+        :current-page.sync="queryParams.pageNum"
+        :page-size.sync="queryParams.pageSize"
+        :page-sizes="[10, 20, 50]"
+        @size-change="getList"
+        @current-change="getList"
+      />
+    </template>
+  </data-list-panel>
+</template>
+
+<script>
+import { listTransactions, reverseTransaction } from '@/api/points/transaction'
+
+const BIZ_TYPES = [
+  { value: 'REPORT', label: '上报奖励' },
+  { value: 'EXCHANGE', label: '兑换扣减' },
+  { value: 'REFUND', label: '退款回滚' },
+  { value: 'FREEZE', label: '冻结' },
+  { value: 'UNFREEZE', label: '解冻' },
+  { value: 'APPEAL_ADD', label: '申诉补发' },
+  { value: 'APPEAL_DEDUCT', label: '申诉扣减' },
+  { value: 'MALL_DEDUCT', label: '商城扣减' },
+  { value: 'MALL_REFUND', label: '商城退款' },
+  { value: 'MANUAL_ADD', label: '手动补发' },
+  { value: 'MANUAL_DEDUCT', label: '手动扣减' }
+]
+
+export default {
+  name: 'TransactionReversePanel',
+  data() {
+    return {
+      loading: false,
+      list: [],
+      total: 0,
+      queryParams: { pageNum: 1, pageSize: 10, bizType: undefined, status: undefined, txnNo: undefined },
+      bizTypeOptions: BIZ_TYPES
+    }
+  },
+  created() {
+    this.getList()
+  },
+  methods: {
+    getList() {
+      this.loading = true
+      listTransactions(this.queryParams)
+        .then(response => {
+          const page = response.data || response
+          this.list = page.list || page.rows || page.records || []
+          this.total = Number(page.total || page.totalCount || this.list.length)
+        })
+        .catch(() => {
+          this.list = []
+          this.total = 0
+          this.$modal.msgError('积分流水加载失败，请检查后端服务和登录状态')
+        })
+        .finally(() => {
+          this.loading = false
+        })
+    },
+    handleQuery() {
+      this.queryParams.pageNum = 1
+      this.getList()
+    },
+    resetQuery() {
+      this.$refs.queryForm.resetFields()
+      this.queryParams.pageNum = 1
+      this.getList()
+    },
+    handleReverse(row) {
+      const label = `${row.txnNo || row.id}（${this.amountLabel(row)}）`
+      this.$confirm(`确认对流水 ${label} 执行冲正？将生成反向流水且原流水不可删除。`, '积分冲正', { type: 'warning' })
+        .then(() => reverseTransaction(row.id))
+        .then(() => {
+          this.$modal.msgSuccess('冲正成功')
+          this.getList()
+        })
+        .catch(error => {
+          if (error !== 'cancel') this.$modal.msgError('冲正失败，请稍后重试')
+        })
+    },
+    canReverse(row) {
+      return String(row.status) === '1'
+    },
+    statusLabel(row) {
+      const value = String(row.status)
+      return ({ '1': '有效', '2': '已冲正' }[value]) || (row.status === undefined || row.status === null ? '—' : value)
+    },
+    statusTagType(row) {
+      return String(row.status) === '2' ? 'info' : 'success'
+    },
+    bizTypeLabel(row) {
+      const item = BIZ_TYPES.find(option => option.value === row.bizType)
+      return item ? item.label : (row.bizType || '—')
+    },
+    bizTypeTag(row) {
+      const map = { REPORT: 'success', EXCHANGE: 'primary', REFUND: 'warning' }
+      return map[row.bizType] || 'info'
+    },
+    amountLabel(row) {
+      const value = row.amount
+      if (value === undefined || value === null || value === '') return '—'
+      const n = Number(value)
+      if (Number.isNaN(n)) return String(value)
+      return `${n > 0 ? '+' : ''}${n}`
+    },
+    amountColor(row) {
+      const n = Number(row.amount)
+      if (Number.isNaN(n) || n === 0) return 'var(--prototype-text, #1a1a2e)'
+      return n > 0 ? '#2d8a4e' : '#d64550'
+    },
+    balanceText(row) {
+      const before = row.beforeBalance
+      const after = row.afterBalance
+      if ((before === undefined || before === null) && (after === undefined || after === null)) return '—'
+      return `${before === undefined || before === null ? '—' : before} → ${after === undefined || after === null ? '—' : after}`
+    },
+    formatTime(value) {
+      if (!value) return '—'
+      return String(value).replace('T', ' ').slice(0, 19)
+    }
+  }
+}
+</script>
+
+<style lang="scss" scoped>
+.txn-muted {
+  color: var(--prototype-text-muted, #9898ae);
+}
+</style>
diff --git a/src/views/points/management/index.vue b/src/views/points/management/index.vue
index bdab623..b7cd07d 100644
--- a/src/views/points/management/index.vue
+++ b/src/views/points/management/index.vue
@@ -167,10 +167,9 @@
       ><el-tab-pane label="申诉处理" name="appeal" disabled /><el-tab-pane
         label="手动调整"
         name="adjust"
-        disabled /><el-tab-pane
-        label="流水冲正"
-        name="reverse"
-        disabled /></el-tabs
+        disabled /><el-tab-pane label="流水冲正" name="reverse">
+        <transaction-reverse-panel v-if="activeTab === 'reverse'" />
+      </el-tab-pane></el-tabs
     ><el-dialog
       title="积分规则详情"
       :visible.sync="detailVisible"
@@ -300,6 +299,7 @@ import {
   listFactoryDepartments,
   getMyFactoryDepartment,
 } from "@/api/system/dept";
+import TransactionReversePanel from "./components/TransactionReversePanel";
 const LEVELS = [
   { value: "general", label: "一般隐患" },
   { value: "major", label: "较大隐患" },
@@ -307,6 +307,7 @@ const LEVELS = [
 ];
 export default {
   name: "PointsManagement",
+  components: { TransactionReversePanel },
   data() {
     const deptRequired = (rule, value, callback) => {
       if (!value) callback(new Error("请选择所属厂区"));